Don t order from Sephora online. The worst online ...

Don t order from Sephora online. The worst online shopping experience I had. I nearly consider them as a online fraud.
Firstly, extremely slow shipping process. My order was stuck there for almost ONE WEEK to ship out! It s ridiculous. Secondly, very poor customer service. During their slow shipping process time, I tried to call customer service many times but the line was never reachable, and they never reply the emails you sent to.
I don t have any problem with Sephora In-Store shopping, But Sephora online shopping department is a complete joke!
Impossibly terrible customer service!