They say they have the best Cuban sandwiches, even...

They say they have the best Cuban sandwiches, even have rewards for it. It was just okay, nothing amazing, nor worth a reward. That's just the beginning.

Service started off great, got the drinks, then we ordered. It wasn't a busy time, there were a bunch of tables, but I'm assuming nothing crazy. Took 30+ minutes to get our food, and not everyone got theirs at the same time. One of which got the wrong side (fixed however).

We had a vegan in the group, and told the waiter "no cheese." Well, it looked like they put it on, then took it off, it was a warm dish, so there was some stuck to the sandwich.

Not done... Come time to pay. Every one of our checks had gratuity included. 20%! For what? Okay service? Whatever, we handed them the bills.

We are now waiting 25 minutes. We ask, what seems to be the manager, what's going on. She mentioned it was the kids mistake, he ran it as a credit charge, when one of us used cash, resulting in a crash of the system. She then told us it will be another 10-15 minutes.

Not a single sorry, not a single drink was offered, nothing. What a joke.

7th ave has way more options for food, go give them your money.