We made a price per hour and my surprise was when ...

We made a price per hour and my surprise was when they charged me 400 euros more to take it to the furniture repository. Now that I have moved and removed the furniture I am missing a bed base. I paid insurance and they don't take over. In my new home the mattress on the floor without a bed base. The furniture repository was absolutely disorganized. They gave me a dumpy chair from another customer. An absolute disaster.