dancinqueen49 Thriller1999

Review of Blue Care Network

The customer service at this insurance is the WORS...

The customer service at this insurance is the WORST. It seems like no one knows what they re doing. I called to get a new primary doctor that was closer to where I live and the lady on the phone directed me to a doctor Myer who works at Henry ford medical center. I set up an appointment with the place and the woman I spoke to there said they took my insurance. When I came in for the appointment the women at the front desk said that they don t accept blue care network of metro Detroit. So I had to pay $125 out of pocket when I was directed by a blue care network representative to go to this doctors office. Not only that, but the doctor said she couldn t do anything for me because my insurance was not accepted there. I called Blue Care customer service yet again to make sure I was getting my money back for THEIR MISTAKE, and the woman said she would call me back today in the afternoon about my refund or reimbursement and I m still waiting for that call.