If you go through the reviews, MOST PEOPLE ARE UNS...

If you go through the reviews, MOST PEOPLE ARE UNSATISFIED with the HOTEL SERVICE, because the TRUTH is that THEY REALLY DON'T CARE ABOUT YOU! However, they are very interested in your CREDIT CARDS, DEBIT CARDS OR CASH at the front desk. There was a flooding in early January 2018, and their response to the situation was very insensitive and acceptable. On the plus side, I would say that the Fallsview rooms are nice, but the problem begins as soon as you go to the front desk. The first time I went to Hilton Hotel at Niagara Falls was in November 2016. There was a lady at the front desk, her name is Marcy, she is bitter, difficult, with an unprofessional attitude! I would define her as mentally ill. This lady is someone that does NOT fit the profile to be at the front desk. MARCY may be in need of
medication.
When I let Karen know of the problem, it got worse, I was shocked that Karen took Marcy's side. Karen should also NOT be at the front desk because she was letting MARCY know that it was alright to treat a person without respect. When this happened, I felt as if I wanted to leave, but still stayed there. Both ladies are BITTER, and a DISGRACE for a reputable Hotel like Hilton. These ladies at the front desk made me as uncomfortable as they could. For that reason, I did not go back to Hilton Hotel close to a year and I advised my mother and others to go to another Hotel.
Description: MARCY is a short local Canadian white lady at the front desk at Hilton Hotel, with blond hair and usually has her hair in a ponytail.
KAREN is a short African American lady with an unusual short purple hair, she claimed to be one of the managers. Instead of Karen being the solution and trying to resolve the problem, she made my life difficult . I must tell you that Marcy who is a local Canadian lady and Karen who is an African American lady with short purple hair are a disgrace to any Hotel. These ladies do not have the skills to treat someone in an acceptable manner. Marcy and Karen, will make you FEEL LIKE LEAVING!!
Some time after my last and FINAL HUMILIATION at Hilton Hotel, I tried to talk to another manager, her name is Cathy McCarthy. While I was talking to Cathy McCarthy, Karen with the purple hair was standing about 10 feet behind me and videotaping me, without my consent. I was uncomfortable about that, and asked her to stop. Unfortunately, talking to Cathy McCarthy did not change much. I went to Hilton 6 times, I did not see any change in them or any effort to change. It's possible that both Marcy and Karen just don't care! MANAGEMENT NEEDS TO LET MARCY AND KAREN KNOW, HOW MUCH DAMAGE being BITTER does and to tell them to leave their ATTITUDES at home. I have bad memories instead of happy ones. My advice is that life is too short to experience any of this, it's NOT worth it! Until there are changes at the front desk, AVOID them like you would avoid a POTHOLE on the road.