3 years ago

I had high expectations coming to this restaurant ...

I had high expectations coming to this restaurant as it was recommended on a few food places as one of the tip steakhouses in Singapore. Thus, i was very disappointed with what I experience.

In general, the service is bad because..

1) Unfriendly and unwelcoming
The service right from the onset could have been better. When we arrived, we were greatly fairly coldly. This was abit disappointing considering the price we were paying, better service was expected.

2) No initiative
Next the server, only provided us with one out of two of their menus, and didnt really bother to recommend the dishes or portion sizes, even when prompted by us about our food preferences. For example, we mention we needed 1 non beef option, and the server just kept saying they didnt have other food. I went there specifically because I did research that said there was pork and fish. Yet, the menu she handed us was the beef menu, and she didnt know to provide us with the other menu until alot of prompting from us.

3)Poor response to Feedback
When we commented that the food was not cooked enough, we were retorted that we didnt know how to eat beef and the proper way to cook it. The staff was supported by her manager. Overall, they came off snobbish and rude. It felt like they didnt really want us there right from the start.

The only nice thing about the place was the ambience, dessert and bread.

This was a very disappointing experience as it was meant to be a celebratory lunch for our group.

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