asheranti

Review of Cotswold Water Park Four Pilla...

Our room at the hotel was excellent, it was spacio...

Our room at the hotel was excellent, it was spacious and comfortable with lovely views over the lake. The service in the hotel was mixed. We were attending a work social event with around 250 guests that included a site down meal. The plates were brought out and cleared very efficiently and the food was tasty and hot. The problems we experienced were at the bar because one of the managers had accidentally deleted half of the drinks from the system so the staff had to guess prices based on other drinks. We kept getting charged different prices for the same drink so it took a bit of sorting out at reception the following morning. Most people were charging drinks to their rooms, including us, and we found we were charged for some things that we hadn't ordered. The hotel reception were very helpful and removed them for us but it took a while. We would come to the hotel again as I think our experiences were a one off due to the problems with the till system.