How you are treated depends on if you are a corpor...

How you are treated depends on if you are a corporate or group guest compared to a family. Even with the room we booked open on their corporate website, it was not available upon arrival. The front desk workers were unhelpful and unaccomadating after traveling all day visiting my father-in-law in a nursing home. We have stayed here before and the facility is a 5. However, the staff and lack of a adequate system for booking is minis 4 stars.

If you are a family, hopefully your booking will not be bumped in favor of corporate users.