I was under the impression you could exchange your...

I was under the impression you could exchange your old boots for new boots if you we're no longer satisfied with them this was not the case.I drove an hour and 45 minutes for them to tell me they needed to take care more important customers first. So not only did I stand in line for 25 minutes but I did not get new boots I will not be returning to llbean.a and I'm going to let my friends and family know