Super bad service!!! We had explicitly arranged fo...

Super bad service!!! We had explicitly arranged for a late check-in (after reception closes). Once we were there, the instructions to get access to the gate did not work at all and it took a very long while (>40 mins) for the night guard to open it. After mentioning this at reception the following day, we were not given any compensation whatsoever - even after explaining this to different service assistants. The camp ground is nice but the service mentality seems very poor (keep in mind that it s definitely not cheap to stay here and that one would expect customer satisfaction to be of higher priority). After these discussions I was told that it would be normal to have long waiting times at check-in and that I simply wouldn t need to come back if I didn t like that. Shocking!