Mei Yang

Review of Bel Red Energy Solutions

I have been with Bel-Red for the last 7 years. Thi...

I have been with Bel-Red for the last 7 years. This is the first year I had a horrible experience. They installed heating system, that was excellent in 2009. I have been paying for maintenance package every year for the past 5 years, $145 in 2012, $159 in 2013, $159 in 2014, $168 in 2015. This price I feel is reasonable if they said they did everything they were supposed to do. However, They tried to sell you Gold plan that includes plumbing maintenance service. **Do not get it** I had it for 4 years, here is what i paid: $75 in 2012, $106 for 2013 in 2012, $106 for 2014 in 2013, $119 in 2014 for 2015, then yesterday they showed up asking for $199 for the same service for 2016!! When I politely said no thank you, the plumber got very aggressive with the loud voice and I got really scared. I honestly think the company is trying for price gouging to see innocent customers like us we fall for that price. This plumber did not do as much as last plumber. Then he was going to charge me for $2200 for a new water heater, $400 for fixing toilet!! If you need plumbing service, please look elsewhere. This company is not good for plumbing service.

12/2020 Update:
It's been 4 years since I wrote the last review, Something has improved. Now they include plumbing maintenance service with heating maintenance under a contract of $21.95 per month. There's no option for yearly charge, just monthly. Sometimes the plumber flushed the water heater. However, this year, the plumber did not flush the water heater as it was 14 years old. Then I asked how much for the 50 gal replacement. He quoted closer to $3000. I stand by the original review. Do not get water heater from Bel-Red. Two years ago, they quoted $1887 for 50 gal tank. So I asked the plumber why $1000 more, he said: it's inflation. But $1000 more in 2 years!! On the heating system, I think Benjamin did a great job. He was honest, friendly and not pushy. I have had the heating maintenance person who had threaten me the system will break in 2 to 3 months. However, it has not broken in 3 years, so don't believe everything they tell you. Also Magic Scrub they installed in 2016 has broken down twice. Benjamin has to reinstall the new elements after being replaced two years ago. Not sure why they sell a product that keeps breaking. Next time, I will get an upgraded version.