Absolutely disgusting service. Purchased over 450 ...

Absolutely disgusting service. Purchased over 450 euro worth. Took them 4 weeks to deliver. The specials on the website had a multi tool. They charged me full price for it as they said that special was last year. When it arrived the box was open and all the pieces missing. I tried to ring 5 times and kept me waiting 15 minutes then hung up. I now wanted to purchase another 5 tubs of paint to finish job and rang 3 times 15 minutes and hang up. I'm voting with my feet. I'm giving my business to their competitor Home mate