Suzanne Gosden

Review of Mountaineer Lawn Care

I wish I could give zero stars, as a beware! My ex...

I wish I could give zero stars, as a beware! My experiences in 2017 and 2018 with this company were pretty bad. The unprofessional behaviors of the whole company, from the owner, to the receptionist, to the lawn sprayers... all guilty of the worst customer service I've ever experienced. I've been waiting for a callback for a service need since May (it's almost September). Violets have been out of control for 2 seasons. Fleas are also out of control. Crabgrass is out of control. These are things they are supposed to fix with their lawn care service. I called to ask for my money back, which was refused. I reminded them of their "satisfaction guaranteed" statement on their website, which they denied. I cancelled my service today 8/22/18 (which thankfully came with a cancellation number 130912), but the receptionist could not ensure that the owner Dan Cheslock would ever call me back because she "doesn't control him." Still hoping for my money back. Below is a copy of their satisfaction guarantee, which they do not honor. They have NEVER come to make things right. NEVER.