Michael Loar

Review of Telvista Inc.

If there was a way to write a "No Star Review" I w...

If there was a way to write a "No Star Review" I would. I was just reading reviews of more current employees since I was there. I was an "Old Hand". After being laid off from CompUSA Callcenters in Grapevine,TX (Dial A Tech / Verizon DSL)....I spent a couple of months unemployed. In swooped this new company Telvista that picked up the Verizon DSL contract....Got a call to come back to the contact center in Grapevine,TX that was previously CompUSA. We were told things would be the same.....not even 1 month in did we learn that was a false statement. In the 2 yrs I struggled to stay with Telvista they constantly changed their "Scripts and Rules" to which I was one of a few that kept every version and called them out when they tried to write me up for variations in my Q&A'S. I would not recommend the company to anyone unless you are trying to avoid the fast food industry. Go work for a Cell provider or directly for a ISP before Telvista. I have even run into some of the initial Telvista Alumni and more recent employees and we talked about our long walks from the parking lot and how everyone just seemed to be going through the motions just to get through a day there.....it will suck your energy and your soul!
If TelVista really wanted a template on how to treat employees they should look back at the old CompUSA contact center business models, because moral was night and day before and after the switch.