Timothy Kipling

Review of UC San Diego Shiley Eye Center

I have been trying for several days to schedule an...

I have been trying for several days to schedule an appointment with Dr. Heichel, I am a patient at Balboa Naval Hospital and have been referred to UCSD Ophthalmology since they needed a specialist to take care of and perform the needed surgery on my eye. This referral was set-up by my insurance Tricare. I have called several times over the past ten days. I have left several voice mails with his assistant Bonnie. Her voicemail directs me to call the Shiley Eye Institute. When I call them, I get put on hold, disconnected, told to call back, etc. No one is willing to help me. Again, my referral was for Dr. Christopher Heichel at UCSD Medical in Hillcrest. I have had to call my insurance provider and explain that I cannot get in contact with anyone to make an appointment. Therefore, I have to start the process over and have Tricare get me a new provider, two weeks lost because someone cannot answer a phone or help in scheduling an appointment. Tricare has requested that I fill out formal statement and will investigate if this provider should be removed as a Tricare Provider. I believe all the reviews on here about their customer service.