I spoke with the owner of this business 4 weeks ag...

I spoke with the owner of this business 4 weeks ago about ordering a rack for my truck. I was told a shipment would arrive in about 3 weeks. I decided to wait even though I could have bought it online at a lower price and it would have arrived sooner. I was told that I would be called when the product came in. After 3 weeks I called and was told the shipment was delayed. I waited another week to call. I was told the shipment came in and they were all sold. I was never called. I asked the owner to give me a small discount do to the poor organization and customer service. The owner told me no and blamed the problem on COVID. I own businesses all over the state. When I make a mistake or my staff makes a mistake we take own up to the failure and try to make it up to the customer. I can t imagine trying to support this business again.