It's been 5 days. We originally had an independen...

It's been 5 days. We originally had an independent plumber come out to our commercial property in Cheshire as there is a huge drain blockage problem. He couldn't tackle the issue as it requires more specialised kit. So we contacted the able group and advised them we need a large industrial solution to our problem. They sent out a guy in a little van who after poking his rod in the drain said he needs a large industrial suction device and asked for money as he'd been called out.. even though the front page on the website states there is no call out fee... he then said he'd book the tanker for the following day, this didn't show up. We chased them up the following day and spoke to a young man and he assured us the tanker had been reordered for us. We asked for email confirmation and never received it. The following day at midday we chased it up as we were told it would be here from 9 but the tanker hadn't been ordered to us and was now on another job. It's been 5 days... 5 DAYS!!!!! and we've now got permanent damage to parts of our building. We've demanded they send a tanker out today but they refused to do so and we've been told it's on its way tomorrow by another call handler.. for the 3rd time... we've gone with a different company because this demonstrates the absolute worst in customer service and promise keeping. Absolutely fuming with them. DO NOT USE THEM!!

Edit: reference 4031262. We dealt with multiple people, 2 of which didnt actually book the job they said they were going to.