Ford Edge

Review of Blue Care Network

Very poor customer service and lack of transparenc...

Very poor customer service and lack of transparency. Representatives are not versed in company policies. I received conflicting information after speaking to three different representatives all in the same day. After conferencing in with the Healthcare Marketplace and Blue Cross twice and being promised a specific premium amount considering our tax credit. Blue Cross continued to bill us for a much higher premium. I continued to call them for several weeks (over 20 phone calls!) to try to understand our bill. However, they continued to insist we had not paid our previous balances in full and therefore had incurred a balance. Although, our account on their website indicates otherwise and proves we have paid every bill in full up until the time we began receiving bills that were over $100 more than our original premium. Have since canceled our services and they are still attempting to collect money for services they suspended (over $400!). They make a profit by stealing from hardworking citizens and have enlisted the Healthcare Marketplace in helping them accomplish this. DO NOT JOIN!