The technician showed up on Tuesday and looked at ...

The technician showed up on Tuesday and looked at my washer. He said it needed a pump and that it was available. They scheduled a return visit on Thursday between 11-12. I waited until 12:20 and called to see where the tech was. I was then told the part wasn't available until Saturday morning. Gotta wonder when they knew that.
I will write another review when they complete the job. I am hoping that it will add another star.