Had a pleasant car buying experience last August, ...

Had a pleasant car buying experience last August, 2017. Found a used 2012 Ford Focus on the lot for a really good price and bought it. Easy buying experience.

However, the car had some previous damage on the back bumper, but the dealership decided to put it up for sale anyway. Was told that I could bring it back in to have the dealership fix it. I lived a couple hours away, but brought it in when I was passing through later around Thanksgiving. Let the dealership know over a week in advance like they asked and got a loaner in the meantime. Over a week later I come to pick up my car and learn that they haven't touched it and the damage is still there. Was then told that they would just send me a check to have the damages fixed.

Two weeks later the check still hasn't shown up. I decide to go to a garage to get an estimate on how much it will cost to get fixed. I call the dealership, am told the check was returned for some reason from the post office and I wasn't informed. I send them the estimate and ask that the check specifically be for that amount, which they agree to do, and am told that the check is being resent.

Again the check never arrives and I spend a few months calling and asking if it has been sent and verifying they have the right address. Finally this last May I ask them to send it to a friend's address as at this point the dealership is subtley implying that this is somehow my fault. The check never arrives at my friend's address. I then move because at this point it has been a year since I bought the car and I got a new job and ask that it be sent to my new adress, the check never arrives.

Let me be clear, the car information and title nor the payment requests ever had difficulty making their way to my address, just the check that Legends Honda owes me to fix the pre-existing damage on this car.

At this point I have am calling to try and get this frustrating company to electornically wire the money to my bank account so that they can stop claiming that they letters keep getting lost in the mail (though they will not send me a tracking number even when I explicitly ask for one), because they either aren't actually sending them or they aren't capable of properly addressing an envelope.

If you buy a car and don't have any problems and never have to contact the company again, it's probably a good choice. But good luck on having them follow through with their written promises or ever getting a hold of a representative over the phone. It's telling when the secretary becomes frustrated because you've been on hold for 15 minutes and hung up on each time.