Genuinely the worst company I have ever dealt with...

Genuinely the worst company I have ever dealt with: repairs / reports through their online system go missing, or are simply closed without action; to speak to anyone they put you on a long and indefinite hold; the customer service team are terrible, they make errors and simply don't care if anything gets done; when you finally do get a workman/woman they are the dregs of the profession, slapdash, and often don't show up at all - this has happened several times. Literally every interaction I have had with this company is either a headache or a waste of time. Shockingly bad.