FedEx is seriously the worst. My brother sent my d...

FedEx is seriously the worst. My brother sent my drivers license and payroll check to me from Ohio to New Orleans. He used overnight express delivery. The package had a guaranteed arrival time of 7/28/2020 by 8pm. When I called to check on the status after it was not received by this time, I was told it was in Memphis and was delayed due to flooding in New Orleans. This information was false, which I knew because I was in New Orleans and there was no flooding or airline delays. After calling back multiple times over multiple days I was given a plethora of different reasons for the delay flooding in Memphis (false), flight delays in Memphis due to weather (false), staffing issues due to COVID (possibly true), mechanical delays, back-ups in movement of packages (possibly true), and finally that my package was lost (also possibly not true since the last person I spoke to stated it was scanned being put on a crate for shipment from Memphis to New Orleans).

It is now 7/31 and I still have not received my express overnight package that was mailed on 7/27 with a delivery date of 7/28. I have had to change my flight four different times. Miss my first week of work as a travel therapist in California, volunteering to go to the front lines to provide desperately needed care during the pandemic. And they still are not able to guarantee that my package will actually depart Memphis tonight. That s just what is supposed to happen.