Cons: MOLD in rooms. Looked at 4 different rooms a...

Cons: MOLD in rooms. Looked at 4 different rooms and all had mold in the shower. Mold is a nuro-toxin! Let's break that down: neuro=your brain, toxin=poison.
Restaurants- service and food were completely inconsistent. Ordered a pizza for lunch at the Italian restaurant, one of the best pizzas I've ever had; two days later same order was basically inedible. Received scallops that were raw. While service was always exceptionally friendly we often waited to be noticed, get refills, place orders, and only one restaurant had wait staff that asked "how is everything?"... Hostesses did an exceptional job at every restaurant!
Mini bar in room was stocked differently everyday and we had to call for items.
Maintenance came in to install a shelf in the middle of the day. Fine, but management should have called the day before to okay day and time of installation with guests!
90% sure adult pool bar cut alcohol with water as drinks were beyond weak.
When we stayed here two-and-a-half years ago the experience was absolutely flawless! The rooms were clean, no evidence of mold. The service was impeccable! 2.5yrs ago this was a 5 star resort! This time it felt like we were staying at a 2.75 star resort.
Price point: for the level of cleanliness in room and service received the price point is extremely high.
Pors: you're in Costa Rica! The location is beautiful. The beach is clean and beautiful. Costa Ricans are friendly lovely people!