* Fraudulent sales by financial manager

* Fraudulent sales by financial manager
* Complete lack of business ethics by general manager

Below story sounds like businesses happening in 3rd world in the 1960's, but this is exactly what I had to go through for the last several weeks. If you already purchased car here and never reviewed your bill of sale, please DO IT NOW!!!

- My (father's) car was recently stolen 3 weeks after the purchase (this was my 2nd purchase at this location)
- For the insurance claim, I reviewed the bill of sale and realized that I got charged for a protection plan ($1,450.00) which I clearly declined at the paperwork stage.
- During the paperwork session, the financial manager (Maria) tried to sell a protection plan (called Titan Coverage) and my father and I declined it. But then, she clearly said she will be giving the protection plan for free since I am repeat customer. Subsequently, she threw a very friendly (later turned out to be hypocritic) sales pitch, saying that "You should come back to us again in the future in return of my favour".

- To get the 'stolen' money back, I went to the dealership and asked her about the charge. In summary, her response was "There might be a miscommunication, There is nothing free, If you want I can refund you the money". no apologies.
- I brought it to the general manager (Brad) and did so for 2 reasons: 1.awareness & 2.chance for him to redeem her wrongdoing as her boss. However, it was very disturbing that his first question was whether or not I will be replacing (re-purchasing) the stolen car at his dealership, but he was co-operative enough to listen to me at the moment while being very neutral. It was about 2pm in the afternoon and he promised to provide more concrete answer regarding the refund around 8pm that night after further investigation on his end. He did NOT call at 8pm that night.
- He did not call the next day either.
- He called 2 days after and told me that he found 2 documents that my father signed. My father might have signed the paper (expecting it would be free as what she said), but never agreed to have the protection plan added at additional costs. His point was 'You guys signed the paper, legally she/we didn't do anything wrong'. Then he asked again whether or not I would be replacing the stolen car at his dealership. [Conclusion: Financial manager promised the client to give protection/warranty for free, but in fact add it on the bill and make him/her sign the multiple-page documents.]
- As my answer was 'No, I am not repeating purchase from Midtown Honda', the general manager said he has to go back to third party to request the refund since Midtown Honda does not keep the money. It was Saturday afternoon, and he said he will get back to me with an answer by coming Tuesday.
- No response on Tuesday.
- On Wednesday, I got e-mail from the financial manager (who did the fraudulent sales), not by the general manager, telling me that the protection plan got cancelled. Then she asked when I can come by to pick up the cheque. I find this extremely rude as it sounds to me "Here is the money that I took from you without your agreement, anyways come and get it".
- My response: "I don't want to go back to where I became victim of fraudulent sales. Mail the cheque".
- The general manager replied shortly after, "You were not a victim of fraudulent sales with 2 different contracts signed by your father. Maria will mail your cheque." - No apologies or whatsoever...I find the general manager's such irresponsible response and his overall attitude/approach on this entire damage control process were even more disgusting and provocative than her fraudulent sales.
- Today, 8 days after the conversation above, I still have not received the cheque yet. It should take only 2 business days as they are located only 9kms away from me.

Now I even feel thankful to the car thief who helped me see Midtown Honda's real face. Otherwise I would be paying the $1,450.00+tax throughout the next 72 months without even recognizing. Lack of business morale and common sense from top to bottom.