Flew in to purchase a car under guaranteed terms ...

Flew in to purchase a car under guaranteed terms that the vehicle was flawless . When I arrived, the car was far from that. Needless to say, I was extremely frustrated and feeling like this was another sales guy taking advantage of an opportunity to make a quick sale, but when the pre-own manager, Bryan, heard and saw the issues at hand, he took ownership and encouraged me to give him a chance to fix the issues. He went above and beyond, gathering his whole team and extended resources to work on the vehicle and had it looking up to a higher standard that was much closer to the quoted standards. Bryan made me feel like I was his most important customer and made my satisfaction his utmost priority. Bryan, thank you for your leadership and passion. It made a big difference!