Quenton Leach

Review of Solar Naturally

My experience with Solar naturally was very ordina...

My experience with Solar naturally was very ordinary and I would not recommend them to anyone. The panels were expensive and the installation was ok but they did not commission the unit. I was under the impression that the unit was fully functional and working from the time of installation. I found this out myself about 1 month later when I inspected the unit. It still had tape across it and it was off. I notified Solar Naturally of the situation and they advised me to turn on the unit and remove the tape. When I discussed compensation for the1 month that the unit was not running they basically told me the have a policy where they do not compensate for downtime. I wasted alot of time trying to explain that it is their job to commission the unit and have it running on completion of the installation or at-least notify me that it needed turning on. I have given them every chance to rectify the situation but they have been very disappointing to deal with. This Company does not understand or care about the importance of Customer Service. (Very Disappointing)

Regards
Quenton