I called in at 4:20 PM to schedule an appointment....

I called in at 4:20 PM to schedule an appointment. The facility is open till 430. I was receiving no answer. The phone just kept ringing. I then called back at 4:27 PM. They had closed the I office and the automated close message was playing. You already close at 4:30 why not stay open till 430. This is poor service. Stay open until you're supposed to close and continue to provide support until the end of the day.