Both my friend and I had been shopping for pre-own...

Both my friend and I had been shopping for pre-owned Lexus RX350 past few months. We both visited the driversselect several times, but both of us bought the car from the other dealership. Except for the fair price, it is really hard for me to recommend the driversselect to any one.

1) When visiting for a test drive, it took forever to get the car ready even you "scheduled" an appointment online with one of the sales associates. One time I had to wait more than one hour to see the car.

2) The price for the car is fair, but there are reasons for the lower price. My office is about 5 minutes away from the driversselct's old location in Dallas, so it was easy for me to check out the cars. I tested drive 2 RX350s (2015 model), inspected 2 more (not even bother to drive these 2). All these 4 RX350s have scratches and dents. The tires were wearing out. The leather seats (especially for the driver) were wrinkled much worse than the same aged cars I saw from other dealerships. I even found human hairs and other garbage inside their cars. Most RX350s I checked out only had one key, some of them did not have the user manual. One RX was dripping oil while I checked it (they may have just changed the engine oil, and the filter was not tighten up). You definitely get what you pay for :)

3) The worst is the service. Sometime I saw a RX 350 from the web site, call or text the agent first time I met, there was no responses for days. If I used the online chat to check the availability with other agent, they told me that they would let "my agent" know and my agent would contact me soon. But 99% of time I did not get any responses. I used the website "Contact us" to report this situation, but I never received any responses (emails, texts, calls) from the driversselect either. My guess is that they don't care at all.

If you are looking for good services and nice pre-owned cars, take your money elsewhere. There are other dealerships in town, which can match the price, the cars are in much better shape and the service is far better.