Marco Dees

Review of Theater Film Café De Lieve Vro...

Very bad experience! We thought it was a nice nigh...

Very bad experience! We thought it was a nice night out for two. We came in last. Room (smaller than my living room) turned out to be fully booked except for two places, which were spread over the room. It's not our idea to have a nice evening out together. So knocked on the counter, where I asked for a solution. We would have liked to see the same movie at a different time. One, two or three weeks later or so. Or another film of our choice at a different time. But none of that was possible. Later that same evening we could watch some Arab movie (sorry, but we really didn't feel like it) or a dark movie with a lot of violence (also not nice in the context of a nice night out). Money (partly) back was not an option, according to the official at the cash register. A voucher for (part of) the amount was also not negotiable. The conclusion was 'too bad, money away, find it out'. It is a pity, because we were really looking forward to getting to know this cinema. It looked nice at first. But we're really never going to come back here. That we are the last to sit in the hall (sorry, the restaurant was a little late with dessert) and that there are no two places next to each other, that can apparently happen in this cinema and that has been a problem. We didn't know that because it was our first visit. But how you deal with that at the cash register ... you expect such an attitude from the tax authorities, but not from a 'movie theater'. In other words, not enough for the bureaucratic centometer behind the cash register! Boy, it's really not that difficult to save the situation for both parties. But some empathy and flexibility on your part would be helpful. We might have come back on a quiet weekday evening. Thanks to you, one star is still too much, but I didn't think you can give zero stars here for a review, did you?