Eve Adams

Review of Best Western Hotels

Bedbugs! Got bit over 25 times overnight. When I r...

Bedbugs! Got bit over 25 times overnight. When I reported it..they sent maintenance over and they immediately started "inspecting" the 1st mattress near the window. They stopped when I told them I was sleeping in the other bed and proceeded to flip the mattress and box spring up "inspecting". They gave me garbage bags for my clothes and pet bed and left. The front desk called to move me to another room and told me to leave my things there. After being in my new room for a few minutes the front desk called and said that her manager said that since a "thorough investigation" found no bugs..they would not launder or dry clean my clothing. What thorough inspection? The charade the maintenance guys did was hardly an inspection and anything but thorough. What a joke. Did a proffessionally trained pest guy come do an inspection? NO! Bedbugs are nocturnal so looking for them in daylight is useless. You have to set traps and look all over not just in the bed..anyone who googles it can find out how to do a better inspection then he did. Thorough inspection my butt! Lame...lazy..unprofessional..inconsiderate. So they had me possibly cross contaminating another room. I asked if they'd bring my things to my new room and was told "no one is available" Isn't that excellent customer service? The girl at the front desk seemed horrified her manager wasn't being helpful and seemed genuinely upset about what was happening and I appreciate her concern, unfortunately her hands were tied by poor management who could care less about the people staying in their hotel. It's sad. The next morning I get a call from the front desk..guess what? They are making me move into another room (let's spread those bugs...idiots) I asked why I had to move and was told it was because the room I was in wasn't a pet room. I told them it was very important the internet works well in the new room since i work online. The new room had horrible connection speeds wireless so I tried plugging in the Ethernet cable and the connection thing pushed into the wall and the whole plate came off..screws and all! So I plugged it in and absolutely no connection at all. I called the front desk...again. sigh. Maintenance comes down..he tries fixing it..seemed sincere not like the other maintenance guy (one was nice the other one was kind of rude..looks that he gave me..etc etc..yeah I bit myself overnight...seriously?) Anyways the internet couldn't work through the Ethernet and he said he'd go tell the front desk. So the front desk calls and says there's nothing they can do..no other pet rooms available..so I said check me out!! Worst hotel experience EVER! I will never stay there again..aside from my horrible treatment..the place is dirty and there's trash left around outside the dumpsters...something was on the stairs near the laundry room and just sat there..like a big bunch of sheets or something. There was a ladder standing up against the wall unattended for days..hope no kids climb it and get hurt. Oh and some more genius...the "pet rooms"(I guess they only even have 4 in the whole freaking place!!!) Well it's located on one side of the property..near the road and the only pet station I found was on the other side and wouldn't you know it...no pet waste bags! Guess that's why theres poop all over the place. I used my ice bucket liner and grocery bags... All in all horrible. Don't stay here. I moved to Laquinta..very enjoyable. Won't ever stay at a best western again.