Ryan Haley

Review of Gateway Chevrolet

Your most unhappy customers are your greatest sour...

Your most unhappy customers are your greatest source of learning - Bill Gates

I bought a new 2018 Silverado last year with an appealing lift setup and tires plus VIP Car Care for around 50-60k. Around 9 months later I hit my first 5k and my wife organized the trucks first service appointment. Once at Gateway she was told that we would have to pay extra for the service because of the vehicles oversized tires. The service rep was unkind and seemed to lack any sort of customer service let alone VIP service. Only after bouncing around departments did someone realize that it was nonsense for them to add fees due to options they put on the vehicle and never informed buyers of these added fees.

Furthermore we learned that VIP auto care translates into a drive-thru car wash and nothing more. I received the truck with not even so much as a vacuum job, let alone any actual care. Don t get me wrong, I love my Silverado, but after purchase the VIP feel quickly wore off and I was left with my wife being argued with and told We don t do anything as it relates to the extra VIP package. I guess it should be the Bare Minimum Package . Long story short I do recommend the Silverado, something you can get anywhere but I would not recommend Gateway for another purchase.

Lastly, I ll leave you with this Gateway. Business ethics is what sets a company apart and ensures return visits by their customers (the ultimate goal). Business ethics can be defined as what a company ought to do, because it makes good business . Not simply what they can get away with. You can have the best products, at the best price, at the best location and if you fail to take the simple steps to ensure your customers are happy, you will only sell your product once.

On that note, Matthew was great, even though I never received my $100.00 referral money. But rest assured, you won t be seeing any more referrals