The staff were excellent, seeing to our requests w...

The staff were excellent, seeing to our requests with a smile. Stephen even went the extra mile when he overheard that my in-laws (who were also staying there) were having their anniversary one day of their stay by getting them a card. The shuttle service that both Stephen and Frank provided to us and the others in our party was great and easy to schedule. The only staff concern is the somewhat surly server at breakfast who seemed especially frustrated that I didn't choose to have the buffet but instead order from their menu, she never refilled our coffee and only came back to deliver the check. However, the infrastructure is another matter. The a/c fluctuated between 6-10 degrees and was often either freezing or super hot, not at all close to the set temp of 73. This was true for all 3 rooms in our party, which included 2 rooms on the 5th floor and ours on the 4th. The handicapped accessible bathroom (which we didn't require but was what was available when we checked in) was dated and needed help. You had to be a contortionist to reach the TP (I can't imagine it to be easy for a handicapped person) and this was odd as there was a perfectly good wall right next to the commode that it could have been placed on. The walk in shower never completely drained, which means that a good half inch of water is left from the previous shower. There were no sheets for the pull out sofa (but the staff was quick to bring them when we called). Our stay was satisfactory, but many things could have been done for it to be excellent. The front desk staff as well as Stephen the shuttle driver should be especially commended for their always cheerful and quick response to any inquiry.