Nishath Fathima

Review of Boch Toyota

We liked a used Sienna at Boch Toyota, which we wa...

We liked a used Sienna at Boch Toyota, which we wanted to tradeoff for our Honda Pilot. We were not picky as we knew what we wanted & decided to purchase it. That's when the rigamarole started ! We were told, they need to get the title of the sienna , which should take a week's time . We said Ok, after a week, we started calling them up to check the status.We had to leave couple of voice messages to the sales agent, finance manager & the manager of the agent. No one bothered to return our call. I then found a customer relation manager name from the reviews & contacted her. She did help to get the agent return our calls. Ok, after 15 days, we were told the title is here & to come & sign the papers. We reach there with our 2 kids, had to wait for 1 1/2 hrs, then we are told, they worked on our finances & increased our monthly payment not by 10 or 20 dollars, but 85 dollars !!! If there were issues, why did they not tell us before hand ?? Why wait for 2 weeks to tell us ? We have been to many many dealers in the past & Boch Toyota provided the worst customer service ever !! Stay away from them ! After this worst experience we went to Toyota of Acton, not just they gave us $2000 more for our tradeoff, but we got a good deal on the sienna & drove home in our sienna within 2 days !!!