Jan Handwerker

Review of Bauhaus GmbH

I ordered a roller blind from Bauhaus. The wide on...

I ordered a roller blind from Bauhaus. The wide ones (over 1.50 m) are not available in the branches. I ordered 1.80 m wide in gray. The delivery was 1.70 m in "bright white".
So called the free service number. Free is no art when the doorbell rings until Deutsche Telekom cuts the connection without anyone answering the phone.
At some point the computer finally answered the phone. I would never have thought that one day a phone call to a computer would improve my previous state. "All employees are currently in discussion ..." After several minutes of continuous looping, the first person finally answered the phone.
She just said "Bauhaus switchboard." And before I took a breath: "I can not understand it, I connect it further."
I have never experienced something like that. I didn't have time to protest. I was immediately returned to the loop.
After another few minutes, another voice answered from the switchboard. He told me that I had to take my roller blind to a Bauhaus and exchange it there. If I had not known that the roller blind I ordered is not available at the Bauhaus (but only online), I might have fallen for it. I then insisted on being connected to someone in charge.
After another (this time only a few) minutes on the phone loop, I got someone on the phone who could actually understand the process, promised me a replacement delivery and only ended the call after we had both said "Goodbye".
The Bauhaus has enriched me with a bad telephone hotline experience.