The doctors are wonderful, best I ve had in a long...

The doctors are wonderful, best I ve had in a long time.
The lady behind the desk however, is a nightmare. There are two, but I m talking about the one that can speak Spanish as well as English.
She is passive aggressive.
She told us to wait a minute when we got to the desk. Nobody in the lobby. We said ok and waited. And waited. My mother went back up the desk and said can we check in now and the lady had an attitude about it. Gave us papers to fill out and said I would fill those out quickly because it counts as your time in the appointment.
Hold up:
If she gave us the paper work when we first walked in we would have had them filled out sooner.
the lady did that to everyone. As people came in and walked up to the desk, she would turn them away and tell them to wait. Usually when I go to a doctor I get checked in when I get there, not wait then check in then wait some more.
I feel that people that work at the front desk should have a customer first attitude. She did not make me feel welcome or care about me making my appointment.
Again, great doctors, but they need new staff.