Sitting in the waiting area for a hour and half, e...

Sitting in the waiting area for a hour and half, even arrived 15 mins ahead of appointment like told to do paperwork. After waiting hour and half I asked how long is the wait, their response is "who are you and what are you waiting for". Well I had a appointment, got there and signed, done what I was told to do. Still had to wait longer cause now they realize I've been sitting here and still haven't been able to do what I was supposed to do for the 15 mins I came early for.. To top it off, the lady at the front desk seems to think she's all mighty powerful.