I called Sept 5 to cancel my reservation. The lady...

I called Sept 5 to cancel my reservation. The lady told me that I wouldn't be charged for the room. While in Chicago this week I just happened to see that I was charged for Friday September 23rd. I called and asked why they said that I never called to cancel. But I know that I called to cancel. She asked me if I remembered who I called. I didn't because I was at work when I cancelled the reservations. Come to find out I called their transportation number and not once did the lady who told me that my reservation was cancelled tell me that they were the transportation number and not the place too cancel reservations. I found this out when I called them back Saturday September 24 to ask why no one cancelled my reservation. The lady said that many people have been calliing to cancel with them getting the numbers mixed up. As I told her it would have been nice to know that ahead of time because I was charged for a night when I didn't even stat at the hotel. Lesson learned on my part, but if you do cancel make sure that you get all the info and that you're talking to the right person.