It's totally a bad experience. I walked into the s...

It's totally a bad experience. I walked into the service center one day without an appointment and one of the staffs telling me it's like 118 cars, you will have to leave the car for the entire day and after our hesitation, he did mention get an appointment and it's 20 mins to get the software update. Yesterday I booked the first appointment for today.. when I came in at 7.30, I'm getting the same response, it's going to take the entire day. When I explained the situation to the member of staffs, he started responding rude stating we had holidays n we won't be able to get it done. It will take at least 4 hours. After all discussions he said 4 hours. First of all I don't understand when you have already lot of vehicles due for servicing, why do you have to open the appointment slots at 7.30, 8 etc... this shows how poor the management is. Secondly, they don't have a loaner's car and the reason I'm getting for that is, we just came from holidays and it's a holiday season. What does it mean? Then why do you even open in these days? So no loaner's car and I am going to wait till 11 from 7.30. How cool is that, sitting in their area n just sitting? He offered me a shuttle service to go home, then how would I come back to collect the car. Does he even talk sense? Thirdly, as part of customer service he didn't even bother to be polite and convince me for the things happening around... we have to learn from them on how bad and rude you can be to your customers. Totally my morning is ruined. Thanks for the great customer service!