110% Overrated hotel! After waiting an extra hour ...

110% Overrated hotel! After waiting an extra hour to check in. Room was cold, thermostat was all the way up and room continued to be freezing. Hallway was cold like a hospital. I was also overcharged for their valet parking, and when I inquired about the charges with their accounting department, not only did it take 3 days to get a return call, the unhelpful lady told me she would have to email the valet manager who has yet to call. Extremely disappointed in this claim to be 4.5 star hotel being so hard up over $52 as if though I don t know how long my car was in their garage and I m lying. Two thumbs down for their awful response time! I ve been to NOLA several times and this was by the far the most disappointing hotel yet!!!