Replacement lock, engineer turned up over an hour ...

Replacement lock, engineer turned up over an hour late, did the job, after he had gone I noticed 2 big chunks out of my laminate flooring.... called to complain, they were not interested in taking responsibility for the damage. Also quoted a price and didn t state it was plus vat when I came to handing over the money.

Plus I now have to pay for someone to replace the piece of laminate flooring THAT THEIR ENGINEER DAMAGED.