As a client for over a year now, I have not always...

As a client for over a year now, I have not always had excellent experiences dealing with representatives at National Credit Care, which is disappointing because I was referred from a trusted source. However, I called yesterday to get an update and spoke with a representative, Pricilla Martinez, that was able to educate me and provide thoughtful guidance and specific attention to my file (which is confusing at times). The most important aspect of this exchange that prompted me to write this review, was her willingness to research and issue I was having and follow up and reconnect with me rather than leaving me to start fresh with another rep unfamiliar with my file, to have to re-explain everything etc. She was patient and thorough, and during our conversation she actually identified a discrepancy in my file that no one else had mentioned in the past. I look forward to speaking with her again. I felt that I received something valuable in return for the many hundreds I have spent in monthly fees over the past year+. I encourage NCC to consider assigning clients to specific agents in order to offer a more personal source of contact. Credit issues are very personal and clients should not have to deal with a new rep each time they call, and familiarize that rep with their issues and goals. There is no accountability or reason for reps to invest energy in client cases with this current structure. I would gladly wait to hear back from an assigned rep who may be off that day or on vacation over dealing with a new person every time. If this were possible I would hope to be connected with Pricilla or someone with similar professionalism and competency.