Skyler GilbertReview ofLiberty Mazda
If I could give them zero stars I would. The entir...
If I could give them zero stars I would. The entire buying process was a stressful disaster. This was our timeline of events.
-test drove the car on Sunday. Brooke was excellent, we drove 4 hours to get this car as it was exactly what we wanted. As we were filling out the credit paperwork I asked their finance manager Frederick, what to put for my annual salary as I hadn't been there a year yet. He says "just estimate" so I did. We put our money down and were on our way. Thought it was strange that we were leaving without a vehicle, but live in Maine maybe they do things differently in Massachusetts.
-next day, the bank wants paystubs for obvious reasons. We send in all the required paperwork (while on vacation from my phone, that's how helpful I was in getting this done)
-for the next week and a half they jerk us around. The bank was hedging because my paystub didn't match my estimated annual salary (which I was told by their employee to do)
- I finally get my dad to co-sign so we could get this deal done.
-with my original deal, I agreed to an extended warranty of 3yr/36000 miles at the reduced price of $966.
-business manager Matthew calls me and says "we got the deal done for you, got you a better interest rate, and gave you the 4yr/48000 mile warranty with a payment of ####" I even mentioned to him "same exact payment as before" he says "yeah I guess it is"
-delivery of the vehicle the next day. I was under the impression they gave me the 4th year for all the hassle and 2.5 week wait. NOPE. They send a 3rd party for delivery and sign the paperwork. They "gave" the 4year warranty to the tune of $1900. Almost $1000 more than the original. My wife calls Matthew to discuss it, he tells her he discussed with me the up charge of the new warranty. NOPE. If he had id have told him to pound sand ill take the lower payment instead.
-vehicle is in our possession. Came with dual DVD players (huge selling point for us we have kids) neither one works. They knew it was a huge deal for us, and just told us to "youtube" it to fix it. The car starts to fall apart and needs several things. We haven't even had it a month.
-call the warranty company to get these things fixed, they tell me the salesman (Matthew) wrote the warranty wrong, and he wrote the expiration mileage as 48000 miles and our vehicle had 54000 at time of purchase. So basically we bought an expired warranty.
-call the dealer to discuss it, Matthew tells us theres no way he did it wrong they're just reading it wrong. We tell him he needs to call the warranty company and fix it. He just keeps talking around in circles and telling us we have a 4yr/48000 mile warranty and they didn't do anything wrong. Completely unwilling to even make a phone call to help us out.
-state of Maine sends us a letter saying they screwed up and need to send the title from the original Massachusetts owners to the state of Maine. Another thing they insisted they did correctly and aren't willing to look into. So I won't even be able to get the title upon payoff until they fix it, which they insist they did correctly and have no willingness to look into.
I would not recommend this dealer to my worst enemy. Two months later and we're still fighting with a completely unwilling to help dealer. I work in customer service and this dealer is every thing that customer service tells you not to do to keep customers. They blame everyone else for their screw-ups, and try to intimidate you into backing down. I called the better business bureau and the attorney general and the only thing liberty Mazda did was try to intimidate me into rescinding my complaints instead of doing things to take care of me. If anyone has any issues they can contact me. My email is on my Google profile, I encourage everyone to go the better business bureau, as that is one thing they brag about is their BBB accreditation. They need to stripped of that accreditation as they're the epitome of slimy car dealers. This is just a summary of what was done to us. I didn't feel like typing all day.

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