Mary Pickett

Review of City Utilities of Springfield

TERRIBLE HOLD TIMES!!! 11-12-2013 I CALLED CUSTOME...

TERRIBLE HOLD TIMES!!! 11-12-2013 I CALLED CUSTOMER SERVICE ON MY BREAK AT LUNCH. ON HOLD FOR 17 MINUTES, HAD TO GO BACK TO WORK. I CALLED AGAIN WHEN I GOT OFF OF WORK, ON HOLD FOR JUST OVER 20 MINUTES AND IT FINALLY STARTED RINGING, I HEARD SOMEONE PICK UP AND THEN HMMMM... HUNG UP. CALLED BACK AGAIN AND AFTER ANOTHER 19 MINUTES ON HOLD GOT AHOLD OF A VERY NICE REPRESENTATIVE. HOLD TIME OVER 5-10 MINUTES IS UNACCEPTABLE!!!