Over the phone i was told i have a beautiful view ...

Over the phone i was told i have a beautiful view of the grounds! It was ok after you looked over the car park!!!
No preordered fruit bowl in room complained to front desk they just blamed the kitchen! When it arrived an hour later some of the fruit wasnt ripe!
At breakfast i sat down at the table offered i had to ask waiter to replace my cup as it had a big chip in it!
Breakfast was excellant in the food but tea was like not boiled water had a twang to it tried two pots didnt drink a full cup from either!

I just felt nobody cared to provide a service of quality this place how i imagined!
I left extremely disappointed as my wife had just returned from africa and this was a belated anniversary treat! Overall i changed best western to worst western! Dont waste your money by coming here unless they drastically improve things!!!!