Review of Marie Hansen Properties

3 years ago

Cheryl,

Cheryl,

Thank you for your response, this was an unfortunate situation for us and US only. Having our condo flooded, repairs take over three months, living in nearly unlivable conditions ( we can post pictures of the unit) , having our property manager Linda hassle us to resign a lease or not receive our compensation check, contractors in and out of our home with and without our permission and the owner calling/texting/emailing to constantly see what was going on was MORE than an unfortunate situatation. I would like to clear a couple of things up. First , the owner was not in town when this happened and decided to book a flight only after the repairs, that should have taken 1-2 weeks and not 3 months, were not complete.We will gladly post her emails verifying all of this. We did have a guest from the mainland come to visit and they stayed for 1 week, that's a poor attempt at displacing blame, it should not have delayed the repairs for another two months. Two months mind you that we didn't have a living room, guest bedroom or kitchen. I would also like to clarify that we requested to break our lease once we found out the LAMINATED floors not hardwood floors were installed incorrectly, and that after three months of workers in and out of our condo with/without our permission, that the work would need to be redone. Again, no time frame was given to us by them or your company when we would have our home back. Let me also remind you that during these three months my husband worked around the clock coordinating all repair efforts because your Property Manager Linda Fogerty took ZERO initiative. The situation was very unfortunate for us and after paying FULL rent during these three months , taking time off work to make ensure the contractors and Linda could come see the condo, living out of our bedroom without a kitchen, we do feel that two weeks ($1300) did not reflect the situation we endured. Yes we were not ready at check out the morning Linda showed up as the condo was still being cleaned. We had hired a great local company to clean for us and the girls were mocked by Linda Fogerty for not being professionals and she would bring in her own people. Linda also took two days to respond to our emails after you gave us 5 to move. On top of that we were CHARGED the additional day after telling Linda that we were running late and needed one more hour which she said she could not do. Linda said the owner told her she needed to charge us that day and we were LUCKY that she wasn't charging us extra. ( I could also send you those emails. I have the bank statement and would be HAPPY to forward you these to be reimbursed for that day). I myself did not meet the owner, Ryan did and he called me to ask questions regarding the move out and i could hear the owner and Linda arguing in the background. I could also provide you with the cleaning ladies number who was there at the checkout and overheard linda and the owner arguing and commented on how rude Linda was and that Ryan was lucky he wouldn't have to deal with them going forward. On a lighter note, thank you for calling me yesterday morning and for apologizing for our inconvenience six months after the situation. We never heard one sorry from Linda the entire time this was going on. I know after speaking with you you did say that this situation was hard because the owner was so involved and you were right. I am not sure how the owner got our numbers and why she would call and constantly email us but she did. This was an incredibly difficult situation and we don't blame you for what happened to our condo. However, you do have to take full responsibility for how your company responded and your response was HORRIBLE at best. I feel there is a complete lack of respect and care for tenants and your sole priority lies with the owners ( as most of your positive Yelp reviews are from owners). Please feel free to respond as we have many emails and pictures we would like to share.