Steven Payne

Review of Hagerstown Ford

The customer care was no issue, and I will continu...

The customer care was no issue, and I will continue to take my car there for oil changes/maintenance. However I am very disappointed with the service provided on warranty work to my mustang gt. Upon picking it up from an issue in the transmission, a new issue was introduced as I found the following morning I could not get it to go in reverse. After I could get the car to back out of my driveway and take it back into the service bay the entire experience changed and I was treated with disrespect. Upon picking my car up from there for that repair I found my exhaust was leaking and completely misaligned. I had to pay another mechanic to fix that, again an issue the car DID NOT have prior to their service work. I just do not trust the quality of service work performed for any major repair.Edit, and the output shaft seal on the transmission is leaking not even 100 miles out of their shop.