My criticism is for him. Spare parts department an...

My criticism is for him. Spare parts department and especially for the spare parts manager Mrs. A ...... a
Due to the forced closure by COVID19 my company cannot make effective a fra. The telephone claim by this Mrs. to put it mildly was not correct.
We are talking about a cold. On April 30 and May 12 they were transferred for the entire debt of about 90
Along with the proof of the transfer, I sent him an email expressing what he thought of his way and manners of addressing his clients. Because I am a customer of the Toyota parts department of Lleida
Today what has been my surprise that as usual I have asked for spare parts that I needed and when I went to pick them up, Mrs. A has moved .... The person in charge has handed me the material and tells me that since there was a return of a fra. We no longer had an account. I have told him to speak to administrations and I would say that he is already paid and very surprised. I have commented on Toyota. Stop giving a client account for being late 10 days in paying a loan. From 90 in these municipalities?
And she has answered No No not only for that.
Me
Did I tell you that it was because of communicating your behavior? And without hesitation he has said yes
After this narration of the facts
I continue to be surprised and the character of Mrs. A is well reflected ...... you cannot comment on how her speech makes her feel and with this attitude it is very clear that she puts her pride before the activity of her company.
I was very surprised that in a company of the level projected by Toyota the staff is tolerant O.