I had visited this dealership in June 18 to fix a ...

I had visited this dealership in June 18 to fix a few minor issues with my Escape (continue reading to see why I'm reviewing my experience 4 months later). It was minor wear and tear issues around the car, nothing serious, my bill was $636 dollars, definitely pricey for what I had done, but I could not do the repairs myself, so I had no choice.

I must say that the gentleman who put in my request was very polite and very professional, I enjoyed interacting with him. I had also requested from him a couple of quotes on things that were not that important to me, one of which was to fix an issue where my heater would only work on max (4) but not on lower speeds (1,2 and 3).

The gentleman proceeded to tell me that the repair for this would be $400. I politely declined, as I considered this to be too much and left, thinking I'd deal with this issue at another time, which brings me to today.

Today I finally got around to researching what could be making my heater not work on lower speeds. In a nutshell, I found a video on youtube (for a Ford Escape too!) and how to fix this problem. What it takes? A $30 part from Autozone, called a "blower motor resistor", a common 8mm wrench and 3 minutes time. You replace the resistor from inside the car, you don't even need to dirty your hands!

$400 vs $30 for 5 minutes of work.
Again:
$400 vs $30 for 5 minutes of work.

So I'm writing this review now, with the goal of trying to help even one person from being ripped off.

To the people at Ford: You have disappointed me and you have lost my trust.

I feel terrible for the generation before mine, who didn't have Youtube or Google. I bet it must've been a golden age for the car dealers though.