I was shocked how poor the service was, I think th...

I was shocked how poor the service was, I think this was just a busy day but it was the worst service I've ever had at a Toyota dealership and I've had multiple Toyotas over the past decade. When I got there, no one came to talk with me for 5 minutes as I just stood next to my car. When someone finally did help me, they said they were backed up so they would write down my name and number and call me in an hour. They gave me a shuttle ride back to my office, but I didn't get a call from them. After two hours I called them, they had no record of my car being on site, and asked for the license plate number so they could go find it. They went to go look for it (while I'm sitting at my desk wondering if I will see my car again), called me and informed me that in the past two hours no one had worked on it. They told me it would take an hour to complete the service and to top it off that no shuttle would come pick me up as it had stopped running for the day, so I have to pay for an Uber to get there. Again, had Toyotas for a decade, never had such horrible service.