Aham Nnodim

Review of Suburban Chrysler Jeep Dodge

Review pertains to Service Center:

Review pertains to Service Center:

Overall impression, simply not worth it. The business practice at this location is simply unprofessional. The money you are paying simply does not translate into quality service. And you are infact paying a lot of money. Simply call 2 other 5star dealerships before arriving at this location and you will constantly find that this dealership is dramatically overpriced for absolutely no reason than to take you're money. When there is an issue, they find ways of nickel and diming you, and making statements like well i don't know...etc (ambiguity) Im not sure if this was the particular advisor I had (fred Gregory), however this has happened on multiple occasions, including one of their managers. Even when I stated your local competitors are dramatically cheaper at for the exact same 5 star service I am asking for. I had to literally call them and put them on the phone before he hesitantly agreed to match the price. Ofcourse after that his sincerity became seriously lacking.

I scheduled an appt once to have a tune up, oil change and inspection. When I arrived I was not seen for over 30min. Only to find out they were 'busy' and more than likely not going to be able to get my vehicle in that day. I was put on some make shift wait list and told I would receive a call back at the end of the day. that day passed, it wasn't until noon the following day I had to call back to inquire about what was happening. Only to be told the same thing again. So what's the point of making appt?? Granted I work as a physician and its very difficult to make this time off. Furthermore my vehicle had certain codes that possibly were effecting its safety and drivability. When i voiced my concerns, the advisor pretty much said 'well what do you want me to do about it, theres nothing i can do'

I called a competing 5star dealership, had my vehicle in that same day and all the work performed, AT A CHEAPER price. Its not much to ask for. Give me a fair price, good service, if your are busy do not take appts, rather make them for dates where you can actually perform the service. And when you make a mistake or there is a problem do your best to make it work. I was considering getting into the market for a new vehicle, however absolutely will not tender any of my hard earned cash to that business.

This isn't just one single freak incident, this is a constant issue at this place. My advice, go elsewhere. There are many other dealerships in the area.